AI automation for IT support.It does not just answer.It resolves.
nara is the AI and IT automation platform from Germany. AI agents resolve repetitive tickets, connect your tools, and execute support work under control across cloud systems, internal applications, servers, and devices.
Up to 80 percent
fewer repetitive tickets
End-to-end
from request to resolution
Cloud and local
tools, servers, and devices
Enterprise ready
logs, roles, and governance
Incoming request
Agents routed
Syncing credentials
Updating ticket #4521
Resolved
3 systems · 4.2sPassword reset complete
- Passwords, access, VPN, devices, and routine questions should not require manual handling. nara understands the case, checks context, executes tools, and documents the outcome.
ISO 27001
Security aligned with ISO 27001.
Hosting in Germany
Product platform and customer data hosted in Germany.
GDPR compliant
Data protection aligned with European requirements.
No training with customer data
Your data is not used to train AI models.
Problem
Your support team fights the same queue. Every day.
The most expensive IT work is often not complex. It is repetitive, poorly routed, and scattered across too many systems.
Password requests, access rights, VPN issues, device checks, software approvals, and status questions consume teams that should be advancing infrastructure, security, and strategic projects. Classic portals manage that load. Chatbots explain it. nara automates it.
- Ticket volume drops because standard cases are resolved directly.
- Complexity drops because agents, knowledge, tools, and operations work together.
- Leaders see sooner which automations create value.
One platform instead of five half-integrated tools
nara does not replace your entire ITSM. It makes it more productive, connects more systems, and takes over repeatable work.
Agents with clear operating flows
Operating Protocols guide every agent through triage, knowledge lookup, tool execution, ticket documentation, and handoff.
Tools, not just answers
nara can update tickets, inspect systems, retrieve knowledge, send messages, and execute internal actions.
Action inside your infrastructure
Through the Edge Connector, nara reaches cloud tools, internal systems, servers, and devices.
Operations for enterprise teams
Logs, roles, tickets, sessions, monitoring, and usage make AI support controllable.
Support operations you can see and control
Dashboards, tickets, integrations, deployments, and Edge connections make agent work traceable.
Dashboard for agents, tickets, tool execution, and operational signals.
Control backed by clear evidence
nara combines AI automation with clear rules for data, access, and every executed action.
ISO 27001
Information security management aligned with an established international standard.
Developed and hosted in Germany
Product development, platform operations, and customer data with a clear location.
GDPR compliant and EU AI Act ready
Data protection, transparency, and human control are considered from the start.
No training with customer data
Your data remains yours and is not used to train AI models.
Encrypted throughout
Customer data is encrypted in transit and at rest.
Control and traceability
Roles, Single Sign On, optional approvals, and complete audit logs keep every action under control.
What nara does differently day to day
nara is powerful because the platform does not stop at the surface.
Edge Connector for real systems
nara can execute support work where it happens: in cloud tools, internal systems, servers, and devices.
Memory for company knowledge
Agents use structured knowledge objects, documentation, and relationships instead of static answers.
Tickets and sessions included
Conversations become traceable cases with status, comments, tool calls, and handoffs.
Governance from day one
Roles, logs, approvals, and monitoring give IT teams control over autonomous execution.
What companies achieve with nara
The direction is clear; exact numbers depend on your request mix and are validated per stack.
Up to 80 percent fewer repetitive tickets
For clearly defined standard cases such as access, passwords, VPN, devices, and knowledge questions.
Minutes instead of a queue
Standard requests can be checked, executed, and documented directly in the conversation.
More capacity without more headcount
IT teams and MSPs scale support coverage without handling every L1 request manually.
Not another bot. Not another agent builder. The support platform for execution.
Other tools
Most solutions solve one part. nara connects the pieces that make support truly automatable.
Chatbots answer but rarely act inside your systems.
nara understands the case, uses knowledge, executes tools, and documents the result.
Agent builders provide components but not complete operations.
nara reaches cloud systems, internal applications, servers, and devices.
ITSM tools manage work that humans still have to do.
nara gives teams logs, roles, monitoring, and escalation for controlled automation.
See which tickets nara can take over in your stack.
In the demo, we review your most common requests, systems, and the first automations to build.