Requests resolved.
Not just answered.

Printer stuck, VPN dropping, Outlook not syncing, Windows update failing: nara checks the computer through nara Edge, finds the cause and fixes it. On Windows, macOS and Linux.

nara installs approved software on request, with approval where you want it. It rolls out patches to every device and keeps the inventory.

On the phone, nara recognises the caller, unlocks the account or resets the password. Mailbox, folder and system permissions are granted as soon as the responsible person approves in Teams.

Account in Entra ID, Microsoft 365 licence, Teams and distribution lists, laptop ordered. Everything is ready on day one and gone on the last day.

Purchase approvals, HR and department workflows: nara runs them with the same rules and approvals, even where there is no ticket system.

Ticketing, self-service portal, service catalogue, problem and change management, SLAs, CMDB with discovery and licence management. All modules in one price, and your ticket history comes with you when you switch.

nara writes knowledge articles from resolved tickets, fully automatically or after your approval. Where knowledge is missing, nara shows the gap.

Your team gets time for projects. nara handles the recurring requests, in Teams, on the phone and on the device.

An ITSM with every module in one price, and the AI does the work. No consulting project, with published prices.

Hosted in Germany, AI processing in the EU, no training on your data. Every action with approval and a log.

Everyone can see what nara has remembered about them, and can change or delete it. By default, nara does not use chats between two people.

Onboarding, offboarding, purchase approvals: nara automates processes across the company, with the same rules and approvals.

We work with your tickets, not with assumptions. For an internationally active machine builder with around 63,000 tickets, that came to a calculated €414,000–573,000 a year and 53–63 IT hours a week.

nara takes on the first requests, in Teams, on the phone and in the portal. Your current system stays. All we need is a 30-minute conversation and read access to your ticket system and knowledge articles. Your team decides what nara may do on its own and where your approval is needed.

With ticket history, knowledge articles and assets at a fixed price. You pay nothing for the nara ITSM until your old contract ends, for up to 12 months.