Most AI talks about work.nara gets it done.
nara automates processes end to end: understood, executed directly in your systems, on your servers and devices, documented. Every action is approved, every action is logged.
Over 40 million
customer tickets analyzed
Around the clock
ready to work
ISO 27001
certified
Hosted
in Germany
Incoming request
Agents routed
Syncing credentials
Updating ticket #4521
Resolved
3 systems · 4.2sPassword reset complete
Every day, your company pays people to operate software.
Taking in requests, checking systems, creating accounts, passing on status, documenting results. Small on their own, together they are the reason your best people never get to the projects that matter. Portals manage this work. Chatbots talk about it. Until now, nobody has actually done it.
Done means: executed, verified, documented.
Four examples from real environments. No concept slides.
Software across the device fleet
An agent installs and updates software directly on the devices, system wide, silently, and fully logged.
A leaver on the effective date
Account disabled, groups revoked, deadlines monitored. Every step is in the ticket before anyone asks.
A stuck service on the server
Diagnosis on the machine, restart after approval, result in the log.
An access request with approval
Permission checked, granted, and documented with a reason. No black box, no hallway approvals.
From request to documented result. No queue.
Understand
The agent identifies the issue, context, and urgency, and asks targeted follow-up questions.
Via chat, phone call, or directly in Microsoft Teams.
Know
Verified, structured knowledge delivers the right guide instead of a list of search hits.
Act
Approved tools execute the resolution: in the cloud, on devices and servers, behind your firewall.
Prove
Every step lands in the ticket.
Your ITSM stays in charge.
One principle. Many processes.
nara automates where requests meet systems. The IT service desk is the start, not the limit.
IT incidents and requests
The most mature process: standard cases from report to resolved ticket.
Onboarding and offboarding
Joiners, movers, and leavers as one controlled process instead of fifteen tickets.
Procurement requests
Capture the need completely, collect approvals, answer status questions.
Internal service requests
Finance, BI, and business teams: standard questions out of the experts' inboxes.
43,676 tickets. One clear pattern.
Every nara rollout starts with data, not with a bot. Here is one complete analysis: the ServiceNow history of a European manufacturing group, 2020 to 2026, anonymized and fully traceable.
01
51 recurring case types
The ten most frequent account for 48% of total volume.
02
1.24 days median resolution time
Even routine cases like password resets wait longer than they should.
03
Every fifth ticket reassigned more than once
Exactly the friction that agents with full context bring to an end.
Behind it stands a platform. Not a bot.
Four capabilities that other vendors sell separately work as one in nara.
Knowledge with review
Agents rely on structured, reviewed knowledge. When they don't know, they ask instead of guessing.
Execution all the way behind the firewall
Actions run in the cloud or directly on your servers and devices, exclusively over outbound connections.
Approvals and permissions
Agents can only do what you explicitly allow, down to the individual resource. Critical steps wait for humans.
Operations with evidence
Dashboard, roles, logs, and credits that cannot be overdrawn.
German. Certified. Traceable.
ISO 27001 certified
Certified information security management.
Hosting in Germany
Development, operations, and customer data in Germany, GDPR compliant.
No training with customer data
Your data stays your data.
NIS2 and EU AI Act ready
Access control, encryption, and logs that hold up in an audit.
Not another chatbot.
Others automate the management of work. nara automates the work.
Other tools
With nara
Chatbots answer questions and leave the problem open.
nara understands the case and executes the resolution.
Agent builders deliver components and leave the work to you.
nara brings knowledge, tools, tickets, and operations in one platform.
ITSM portals manage tickets that people still work through.
nara proves every step: in the log, in the ticket, in the dashboard.
Automation platforms orchestrate notifications and stop at the ticket system.
nara executes the last step: on the device, on the server, in the target system.
Bring the process that eats the most time.
In 30 minutes we show which steps nara takes over and where you should start.
