Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.

nara übernimmt den gesamten Incident-Lebenszyklus: Absicht erfassen, Ticketstatus verwalten und sichere Fixes direkt auf lokalen Geräten ausführen. Verwandeln Sie manuellen L1 Support in einen skalierbaren, rund um die Uhr automatisierten Betrieb.

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Eliminates ~70% of manual L1 requests.

Instant 24/7 resolution, zero wait time.

Executes secure fixes directly on endpoints.

Seamless read/write sync with your ITSM.

1
Request
2
Routing
3
Processing
4
Resolved
Incoming Request

Identity
Policy
Directory
Active Directory

Syncing credentials

ServiceNow

Updating ticket #4521

Resolved

3 systems synced

Password reset complete

  • Fängt Anfragen über Chat, Teams oder Voice sofort ab.
  • Identifiziert den Benutzer und klassifiziert die Absicht unmittelbar.
  • Eliminiert die Warteschlange für häufige L1 Anfragen.

  • Korreliert gemeldete Symptome mit Live-Gerätetelemetrie.
  • Durchsucht den Memory Graph nach historischen Lösungen.
  • Identifiziert Ursachen, ohne dem Benutzer Basisfragen zu stellen.

  • Verbindet sich sicher mit lokaler Hardware über den Edge Connector.
  • Führt Fixes wie Neustarts oder Installationen direkt auf dem Gerät aus.
  • Erzwingt explizite menschliche Freigabe für sensible Aktionen.

  • Erstellt ein strukturiertes Ticket, um den Vorfall sofort zu erfassen.
  • Dokumentiert jeden Diagnoseschritt, jede Aktion und jedes Ergebnis automatisch.
  • Löst das Problem mit einem vollständigen, nachverfolgbaren Audit Trail.

Challenge

Service Teams stecken zwischen dem Druck, Bearbeitungszeit und Kosten zu senken, und dem Anspruch, hochwertigen, persönlichen Support zu bieten.

Missing context

Support work starts by reconstructing intent and environment from partial signals.

Fast triage, slow diagnosis

Quick replies are easy, but getting the diagnosis right is the bottleneck.

Handoffs create drag

Every handoff adds delay and context loss that compounds cycle time.

Closing the loop

Real success is preventing the same ticket from returning, not just closing it today.

Solution

nara automates high-volume support while keeping sensitive actions controlled through permissions, approvals, and fully logged execution.

01

Understand

Meets users in chat or voice and captures intent, context, and urgency without repetitive questioning.

02

Assist

Uses your documentation, past tickets, and environment signals to guide users like a senior agent

03

Act

When action is required, nara runs diagnostics and applies approved changes directly on the device.

04

Handoff

Captures what happened, what was tried, and what worked so humans can step in without restarting from zero.

Built for Real Support

Core capabilities that let nara understand users, resolve issues end‑to‑end, and escalate with full context when needed.

Direct Device Control

Stop guessing, start fixing.

nara connects securely to your endpoints to execute diagnostics, restarts, and configurations directly on the hardware—no VPNs or remote sessions required.

Adaptive Workflows

Solve novel incidents without pre-defined scripts.

The system autonomously generates new solution workflows on-the-fly by combining existing tools and knowledge to handle edge cases, with optional admin approval.

Self Learning

Never solve the same problem twice.

The system learns from every interaction, automatically turning resolved tickets and documentation into a semantic knowledge graph that proactively solves future incidents.

Native Voice & Vision

Extend automation beyond text chat.

Support frontline workers via native phone calls or diagnose physical hardware errors by analyzing video streams and screenshots in real-time.

Safe Autonomy

Automate critical operations safely.

Sensitive actions—like system resets or data modification—are prepared by the agent but require explicit human approval via interactive cards before execution.

Hybrid Ticketing

Use nara’s fully-featured built-in ticketing engine or sync bi-directionally with your existing tools like Jira or ServiceNow.

Eliminate data silos by keeping every interaction documented.

From Manual Operator to Strategic Supervisor

Before

  • Manually handling repetitive L1 call and chat request.
  • Acting as a router, creating tickets for other teams to take action.
  • Losing all context once a ticket is closed or a chat ends.
  • Spending the end of the day manually documenting tickets.

With nara

  • Overseeing a fleet of agents that autonomously handle L1 user interactions.
  • Executing powerful, cross-system changes from one secure interface.
  • Learning from every interaction to solve the next issue autonomously.
  • Trusting an automatically generated audit trail that logs every single action.

Key Benefits

Automate ticket resolution at scale

nara agents take over repetitive requests across client systems, reduce manual work, and speed up responses.

nara verbindet sich mit ServiceNow, Jira, Slack und RMM Systemen, damit Ihr Team jede Kundenumgebung von einer Plattform aus verwalten kann.

Jeder Prozess folgt DSGVO und EU AI Act Standards, mit vollständigen Audit Trails und menschlicher Aufsicht.

naras Analytics Dashboard zeigt eingesparte Zeit, gelöste Tickets und Kosten pro Fall – messbare Ergebnisse, die Sie mit Kunden teilen können.

Ready to scale your MSP operations?

Request a demo