Your margin is decided at L1
Every new client arrives with the same requests: access, printers, VPN, forgotten passwords. nara resolves these cases across all your clients, so growth stops meaning new hires by default.
The MSP math
Flat-fee contracts plus growing ticket volume equals shrinking margin
In a managed contract, the price is fixed. The work behind it is not.
As long as every routine request occupies a technician, your headcount grows with every contract you sign. nara bends that curve: agents take requests, resolve the recurring cases themselves, document cleanly in the ticket, and escalate only what your technicians genuinely need to see. Your experienced people work on projects and escalations instead of the same L1 loop.
Build once, deploy to every client
nara is built as a platform, not as a one off installation per project.
Reusable agents
Define Operating Protocols for standard cases like access requests or VPN diagnostics once, then roll them out again at new clients.
Edge Connector at the client
Execution runs inside each client's environment: devices, servers, internal services. Managed centrally through bundles and versions.
Client knowledge as Memory
Environments, devices, known issues, and runbooks live as structured objects that agents query precisely during a support case.
Complete documentation
Every conversation becomes a traceable support case with status, steps, and handoffs. That also feeds your SLA reporting.
Credits
You see what each case costs before the invoice arrives
nara meters agent usage through credits. Consumption is tracked per execution and stays traceable in the ledger. For an MSP that means you can budget automation costs, analyze them, and set them against your contracts, instead of being surprised by usage at the end of the quarter.
Growth with and without automation
Today
With nara
Every new contract adds to your team's L1 load.
Agents take over recurring cases at every client.
Knowledge about client environments lives in individual technicians' heads.
Client knowledge sits structured in the platform and survives technician turnover.
Documentation happens after hours, if at all.
Every case is documented, every unit of usage accounted for in credits.
Run the numbers on one real client.
Bring one client's ticket profile. We show which cases agents take over and what that does to your billable hours.