How is AI automation different from RPA?

RPA and scripts follow fixed rules and stop as soon as something looks different than planned. An AI understands requests in plain language and asks when something is missing. The actions it carries out still stay clearly defined and traceable.

Do we need a new ticket system?

No. nara works with the system you already have, such as ServiceNow, Matrix42, Jira, or Freshservice, and connects any other system you use. nara reaches applications without an interface through nara Edge, a small service on the computer where the application runs. If you want to replace your ticket system, you can use nara as your ITSM.

Where is the data processed?

The platform runs in Germany, and AI processing takes place in the EU. Your data is not used to train AI models. Ready-made documents are available for your CISO, works council, and data protection officer.

Guide

How AI automation works in the enterprise.

When AI completes requests on its own, your team gets time back for projects. Getting there starts with the right first process and clear rules.

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Explore the platform

Product view: a request for access to the Controlling folder. nara has completed the details and is waiting for the team lead’s approval. Next, nara assigns the group in Entra ID and documents it in the ticket.

What is AI automation?

AI automation means an AI understands requests in plain language and does the work itself, right in your systems. It pays off most for requests that keep coming back. In one of our recent analyses, the ten most frequent topics made up 48 percent of all tickets.

Recurring IT requests

The VPN drops, and an employee messages nara in Microsoft Teams. nara checks the computer, fixes the issue on the spot, and records everything in the ticket.

Explore the IT service desk

Onboarding and offboarding

A new hire on day one, a departure on a fixed date: nara creates accounts, assigns permissions, sets up the computer, and revokes everything on time.

Explore onboarding & offboarding

Access and purchase approvals

Someone needs access to a shared drive or a new monitor. nara gets the manager's approval, then grants the access or places the order.

Explore all processes

What makes AI automation safe.

For every action, you decide whether nara runs it on its own or asks for approval first, for example in Microsoft Teams. For actions that change something, nara asks by default. Every step is logged, and nara is developed and hosted in Germany.

Explore nara Edge

Product view: in the chat, nara asks for approval before restarting the Always On VPN services on laptop NB-0412, with Deny and Approve buttons.

Measure first, then automate.

Measure your requests

Ticket analysis shows which requests repeat and how much time they take. We have analyzed more than 40 million tickets and know where to start.

Automate one process

Describe the process in your own words, or we set it up together with you. nara then takes over the most frequent case completely, from the first report to the closed ticket.

Expand step by step

Then nara takes on one process after another, in IT and beyond, such as HR and purchasing.

See the ticket analysis

Questions about AI automation

RPA and scripts follow fixed rules and stop as soon as something looks different than planned. An AI understands requests in plain language and asks when something is missing. The actions it carries out still stay clearly defined and traceable.