Ticket analysis
See what nara can
take off your plate.
We analyze your ticket history and work out how much time and money that saves you each year.
Decide with your own numbers.
Interactive report
Your most frequent topics and how long they take today. For each one, you see what nara resolves on its own and where it needs a connection or an approval.
Your results in one to two weeks.
After the first meeting, we set up access, analyze your tickets and walk you through the results. Then nara takes on the first requests. Your employees chat with nara in Microsoft Teams or give it a call.
All we need is read access.
We read your tickets and knowledge articles and change nothing in them. nara is developed and hosted in Germany. AI processing runs in the EU, and no model is trained on your data. Documentation for your CISO, works council and data protection officer is ready.
What some 35,000 tickets show.
From a customer project at a European manufacturer, anonymized.
of all tickets in just ten topics.
About
account and permission changes a year.
until ERP access was granted. Only 21% of requests arrived complete.
article drafts for topics with no guide yet, ready for review.
What 68,719 tickets show.
More than eight years and two ticket systems at an international industrial company, anonymized.
of all tickets fell into topics nara can take over.
releases of blocked emails, the largest single topic. Almost one ticket in ten.
tickets a month, in German, English and Chinese.
knowledge articles for all of these tickets. 82% of tickets carry a resolution note that guides can be written from.
We've analyzed over 40 million tickets.
So we quickly see where automation pays off for you. nara then does the work itself, inside your systems and right down to devices and servers.
