ITSM
A complete ITSM.
The AI does the work.
nara is a ticket system, service catalog, CMDB and client management in one product, every module for one price. Employees ask in Teams, by phone or in the portal, and nara resolves the request right down to the laptop. You set it up in your own words, without a consulting project.
Every module, one product
Incidents and requests
Tickets from Teams, phone, portal and email land in one system, with queues, assignment and a complete history.
Problem and change
Find the causes of recurring incidents, then plan, approve and document changes so every step can be traced.
SLAs and escalation
Response and resolution times by priority. nara escalates before a deadline is missed and shows where time is running short.
Portal and service catalog
Orders and requests with forms and approval chains. Approvals also work in Teams, by email or by phone.
CMDB and discovery
Devices, systems and their dependencies, discovered automatically and kept up to date. Every incident knows the device it affects.
License and asset management
Licenses, devices and contracts in one place. You see what is used, what is missing and what is about to expire.
Client management
Distribute software and patches to every device, install Windows and keep the inventory, through nara Edge on Windows, macOS and Linux.
Knowledge base
nara drafts articles from resolved tickets, and your team reviews and publishes them. nara also uses existing knowledge from Confluence or SharePoint.
The AI works in every module.
An employee writes in Teams that their laptop no longer installs updates. nara creates the ticket, checks the device through nara Edge, clears the update cache, restarts the installation and closes the ticket with its findings. Anything that needs a decision goes to your team, with everything nara has already checked. You decide which steps need approval. Every action is recorded in the ticket.
Your team sets nara up itself
You describe categories, forms, SLAs, approvals and permissions the way you would explain them to a colleague. nara turns that into your ITSM, shows every step, tests everything and only goes live after your approval. Changes work the same way: you say what should be different.
You need no programming, consultants or platform team, and your team learns it in days. If you like, we set nara up together with you.
How to switch to nara
Start alongside your system
Within one to two weeks, nara works alongside ServiceNow, Matrix42, Jira or your other ITSM and documents every case there. You don't have to replace anything.
Switch when you want
We move your ticket history, knowledge articles and assets at a fixed price, from any system. The full switch takes about six weeks.
Don't pay twice
The ITSM costs €2.50 per employee per month, €1.75 from the 1,001st employee. While your old contract runs, you pay nothing for the nara ITSM, for up to 12 months.
Questions about the ITSM
No. nara works alongside your current system and documents every case there. But you can switch whenever you want, and save on licenses, modules and consulting days.
