Every plan includes everything. You only pay for usage.
Unlimited users, unlimited agents, all integrations, and SSO are included in every plan. The plans differ only in their credit allowance.
Five plans, one product
Choose by volume, not by feature set. Annual billing saves you around 15%.
€490
/ month
or €417 per month billed annually
35,000
credits / month
around 500 resolved cases
- Unlimited users
- Unlimited agents
- All integrations
- SSO
€1,500
/ month
or €1,275 per month billed annually
160,000
credits / month
around 2,400 resolved cases
- Unlimited users
- Unlimited agents
- All integrations
- SSO
€2,500
/ month
or €2,125 per month billed annually
360,000
credits / month
around 5,400 resolved cases
- Unlimited users
- Unlimited agents
- All integrations
- SSO
€4,500
/ month
or €3,825 per month billed annually
800,000
credits / month
around 11,900 resolved cases
- Unlimited users
- Unlimited agents
- All integrations
- SSO
Custom
/ month
Custom quote on request
Custom
credits / month
Resolved cases: custom
- Unlimited users
- Unlimited agents
- All integrations
- SSO
Guideline based on about 67 credits per resolved case. Actual usage depends on your processes. • Enterprise receives custom credit volumes, contract terms, and usually the Strategic SLA.
Credits
A usage model without fine print
Credits measure the work nara actually does for you: every agent execution and every tool execution. Voice and text both consume credits, and there is no hidden surcharge for phone support.
As a guideline, a resolved case costs about 67 credits. That lets you convert your ticket volume directly into a plan.
If your allowance is not enough, you book additional credits at €150 per 10,000. Your allowance can never be overdrawn: every execution is checked against your balance in advance. There are no surprises on your invoice.
You buy response times separately, not as a bundle
The SLA is decoupled from your plan and freely selectable from Team upwards. You only pay for availability where you need it.
Enterprise contracts usually include Strategic.
Standard
included from Team
P1 response
next business day
Service hours
Monday to Friday, 9 am to 5 pm
Priority
+15% of plan price
P1 response
8 business hours
Service hours
Monday to Friday, 9 am to 5 pm
Premium
+40% of plan price
P1 response
4 business hours
Service hours
service window 8 am to 8 pm
Additional
quarterly service review
Strategic
from €2,500 per month
P1 response
1 hour, around the clock
Service hours
around the clock
Additional
dedicated contact
Does it pay off? Four inputs are enough.
The calculator gives you a first estimate of your savings potential. In the demo, we validate the result with real patterns from your ticket history.
No credit card · 30 minutes · No obligation
Frequently asked questions
What is a credit?
A credit is the billing unit for work nara performs. Agent executions and tool executions consume credits, no matter whether a case comes in by voice or text. As a guideline, a resolved case costs about 67 credits.
What happens if I use more?
Your allowance is never overdrawn. Every execution is checked against your balance in advance. If you need more, you book additional credits at €150 per 10,000. You keep full cost control at all times.
Can I switch plans?
Yes. If your volume grows, you move up to the next plan. Talk to us and we will make the switch.
What does the Enterprise contract include?
Enterprise receives custom credit volumes, custom contract terms, and usually the Strategic SLA with a one hour P1 response time, around the clock, plus a dedicated contact. We define the details on hosting and contracts transparently before you start.
Don't just run the numbers. See it on your tickets.
In the demo, we review your most common case types and show which plan fits your volume.