Pricing
Every plan includes every platform feature.
Unlimited users and AI agents, all integrations, and SSO are always included. You choose how much usage you get each month.
Launch
€1,500/ month
or €1,275 per month billed annually
Included usage: 60,000 credits / month
Unlimited users
Unlimited AI agents
All integrations
SSO
Team
€2,500/ month
or €2,125 per month billed annually
Included usage: 105,000 credits / month
Unlimited users
Unlimited AI agents
All integrations
SSO
Business
€4,500/ month
or €3,825 per month billed annually
Included usage: 200,000 credits / month
Unlimited users
Unlimited AI agents
All integrations
SSO
Scale
€7,500/ month
or €6,375 per month billed annually
Included usage: 350,000 credits / month
Unlimited users
Unlimited AI agents
All integrations
SSO
Five plans with the same platform features. Annual billing saves around 15%. All prices exclude VAT and are for businesses only.
Your complete ITSM, every module in one price.
Ticket system, self-service portal, service catalog, problem and change management, SLAs, CMDB with discovery, client management, license management and knowledge base: when nara is your ITSM, you pay per employee per month. There are no licenses per IT agent, so any number of your staff can work tickets. The larger your company, the less each additional employee costs.
The ITSM comes on top of your nara plan. AI work is still billed through your plan's credits. For more than 10,000 employees, we prepare a custom quote.
If you switch from another ITSM, you pay nothing for the nara ITSM while your current contract runs, for up to 12 months. We move your ticket history, knowledge articles and assets at a fixed price.
per employee per month, in tiers: €2.50 for the first 500 employees, €1.25 up to 1,000, €0.50 up to 2,500 and €0.25 up to 10,000. 15% less with annual billing.
ITSM fee while your current ITSM contract runs, for up to 12 months.
about
to a full switch with your ticket history. nara already works alongside your current system after one to two weeks.
Credits measure what nara does for you.
A credit is the unit we use to bill for the work nara does. Every plan includes a fixed allowance each month.
nara uses credits when it works on a task, runs an action in your systems, searches your knowledge, or processes speech on a call. Data imports and preparing data for search use credits too, including any later reprocessing.
How many depends on the AI model, the amount of data, and the processing. Small steps can cost less than one credit. Before each run, nara checks the available balance. After each completed run, nara deducts the usage right away, including fractions of a credit.
per 10,000 additional credits. We estimate your usage together, first in a meeting and then with a ticket analysis based on your own tickets.
saved with annual billing, on plan and ITSM. We agree on setup and custom integrations with you.
credits per month in the Launch to Scale plans
You decide how fast our support responds.
The service level sets when our support team is available and how fast it responds to a critical incident (P1). Standard is included from the Team plan at no extra charge. You can add Priority, Premium, or Strategic.
The agreed level is stated in your order form. Enterprise contracts usually include Strategic.
Standard
included from Team
Priority
+15% of plan price
Premium
+40% of plan price
Strategic
from €4,500 per month
P1 response
next business day
8 business hours
4 business hours
1 hour, around the clock
Service hours
Monday to Friday, 9 am to 5 pm
Monday to Friday, 9 am to 5 pm
service window 8 am to 8 pm
around the clock
Additional
–
–
quarterly service review
dedicated contact
Frequently asked questions
The unit we use to bill for the work nara does. What uses credits is explained in the Credits section above.
