We build the platform for AI automation in IT support.
nara GmbH was founded in 2025 and develops and hosts in Germany. Built for service desks and MSPs across Europe.
Why nara
AI that actually works and stays controllable
Most AI tools in support answer questions. The actual work stays undone: resetting the password, setting up access, documenting the ticket properly.
nara is built differently. Our agents complete support work from request to result, in a way that keeps you in control at all times: agents with protocols, knowledge with structure, tools with approvals, operations with logs and roles.
This is our conviction: AI in the enterprise only works when action and control are designed together. That is exactly what we build nara for.
Three founders, one product
Four advisory board members support nara with perspectives from technology and business leadership.
Lukas Brückner
CEO
Owns strategy, sales, and customers. Co-founded nara in 2025 with the conviction that AI in support has to get work done, not just answer.
Fabio Fesel
CTO
Owns product and technology, from the agent runtime and nara Memory to the Edge Connector.
Felix Fischer
COO
Owns operations, processes, and partnerships, from the first customer conversation to the running project.
Christian Gericke
Advisory Board Member
Fredrick Spalcke
Advisory Board Member
Dr. Julia Oppermann
Advisory Board Member
Kai Karttunen
Advisory Board Member
We are a young team with a clear product and short paths to decisions. If you work at nara, you see your own contribution directly in the product and at the customer.
Whether it is a product question, press, or a partnership: your message goes directly to the founding team. We reply personally and promptly.
Get to know nara, ideally through the product.
In the demo, we show how our agents complete real support cases.