For IT service providers and MSPs
Your margin is decided at Level 1.
nara handles recurring Level 1 work for all your customers, including fixes right on the device. You can offer it as your own service.
Every routine ticket eats into your flat fee.
Your customers pay the same, however often the printer hangs or someone needs new software. nara takes these requests in Teams, in chat, or by phone and resolves routine cases itself. Your technicians gain time for projects and new customers.
Build once
Describe a process once in your own words and use it for every customer. Roll out improvements centrally.
Customer approval
Nothing you provide goes live for a customer until they approve it. The same applies to every update.
Right on the device
nara Edge runs on your customers’ computers and servers and connects from the inside. Your customers don’t need to open a port.
Usage per customer
You see each customer’s usage separately and price your service on that basis.
A customer’s VPN drops
An employee reports in Teams that her VPN disconnects after sleep. nara checks the laptop, restarts the VPN services once she approves, and tests the connection. If that doesn’t help, the case goes to your team with the log.
You earn on every customer you bring.
Resale at your own margin
Referral for a commission
White label under your own brand
Your customers stay yours: we don’t sell to them directly.
Questions before you start
nara connects to your systems, with or without an API. Without one, nara works through nara Edge directly on the machine where the application runs. We work out the right approach for your PSA and RMM in the first call.
