Your service desk knows every one of these tickets by heart.
nara agents take over standard cases end to end: understand, resolve, document. Your team gets its time back for the tickets that truly take skill.
Always the same cases. Always the same work.
Password resets, access rights, VPN diagnostics, devices and printers: your team resolves these cases every day, documents them every day, and tomorrow they come back. Add the tickets that wander through assignment groups before they land with the right team. You know the result: long resolution times for trivial requests and a service desk with no time for the hard cases.
Not a copilot. An agent that sees the case through.
nara agents handle standard cases from first report to documentation.
Understand
Employees reach out via chat, voice call, screen sharing, or directly in Microsoft Teams.
The agent picks up the request where it starts.
Use knowledge
Through nara Memory, the agent accesses your organization's knowledge and applies it to the specific case.
Execute
The agent only uses the tools you have approved for it, per agent, with typed parameters.
Via the Edge Connector also on devices, servers, and behind the firewall, over an outbound-only connection with no firewall changes.
Document
Every case is tracked as a ticket: status, priority, SLA fields, assignment groups, full timeline.
ITSM sync keeps ServiceNow, Jira, or Zammad up to date in both directions.
The cases your team would love to hand off
Clearly defined standard cases that nara agents take over completely.
Password resets
Verify identity, reset, document. No hold queue.
Access and directory rights
Request, check, and implement permissions in a cleanly traceable way.
SAP access
Create and activate accounts, with a full timeline in the ticket.
VPN diagnostics
The agent diagnoses via screen sharing or directly on the device instead of reading out checklists.
Devices and printers
Including production environments, where every idle device costs money.
Joiner mover leaver
Onboarding and offboarding run as a defined process, not as a pile of tickets. The agent answers status questions along the way.
What 43,676 real tickets show
We analyzed the ServiceNow incidents of a European manufacturing group from 2020 to 2026. The pattern is unmistakable.
For clearly defined standard cases, up to 80% fewer repetitive tickets are achievable, validated per environment.
51 case types
That is how many recurring case types sit inside the total ticket volume.
48% of the volume
That much comes from the ten most frequent case types alone.
1.24 days
The median resolution time, even for cases that could be solved in minutes.
Around 20%
That many tickets were reassigned two or more times.
Autonomy yes. Flying blind no.
You decide what agents may do and can see what they are doing at any time.
Approvals per ticket
Your team can approve or reject an agent's plan per ticket before it runs. Human in the loop, wherever you want it.
Escalation as a defined phase
Operating Protocols guide every agent through defined phases. If the agent gets stuck, it hands over to a person, with the full history instead of an empty ticket.
Logs and monitoring
Every agent action is logged and traceable. Roles control who sees and changes what.
SSO and security
Sign in via SAML and OIDC. ISO 27001 certified, hosting and development in Germany, no training with your data, GDPR compliant.
Frequently asked questions
Where does our data live?
Hosting and development in Germany. nara is ISO 27001 certified and GDPR compliant. Your data is not used to train models.
Does nara fit our ITSM?
Yes. ITSM sync works in both directions with ServiceNow, Jira, and Zammad. Tickets, statuses, and fields stay in sync.
What happens when the agent gets stuck?
It escalates to your team, as a defined phase in the Operating Protocol. A person takes over with the full history, not from zero.
How does the agent reach systems behind our firewall?
Through the Edge Connector, which runs in your environment and only opens outbound connections. No firewall changes needed.
What does a resolved case cost?
Credits track consumption and can never be overdrawn. As a guide: around 67 credits per resolved case.
Find out what is hiding in your tickets.
We look at your ticket volume with you and show which case types nara agents can take over completely in your environment.
