IT service desk
Recurring IT requests, resolved by nara.
Anyone who needs IT help messages nara in Microsoft Teams or calls. nara takes care of it, right on the laptop if needed. Your team gets time back for projects.
The requests nara takes off your team’s hands.
While a ticket sits in the queue, someone is waiting. You pay for both: the person who waits and the person who works the ticket. nara answers right away, even at night and on weekends.
Devices and software
The printer is stuck or an application is missing. nara checks the computer, fixes known faults, and installs approved software.
Access and permissions
nara follows up until the request is complete and gets approval from the person responsible. Then nara makes the change in the connected system.
Onboarding and offboarding
For joiners and leavers, nara brings the tasks of HR, managers, and IT together in one process.
How nara fixes a VPN issue.
An employee writes in Teams: “My VPN drops after standby.” nara checks her laptop and finds the fault. Once she approves, nara restarts the VPN service and tests the connection. Every step is recorded in the ticket.
When nara hands over, nobody starts from scratch.
Today a ticket often just says “Doesn’t work.” So your specialists follow up, emails back and forth. nara clears that up first. Anything that needs expertise or a decision is handed over only once everything is there: as a complete ticket to the right person on your team, based on skills, workload and availability, with everything nara has already checked and tried. You set what nara handles on its own, in your own words.
We start where the work piles up.
The ticket analysis shows where that is in your company. After one to two weeks, you know which requests nara should take on first. In our analyses, up to 77% of all tickets fell into topics nara can take over. An example from some 35,000 tickets at a European manufacturer:
of all tickets came down to just ten topics
median time to resolution
of access requests arrived complete
Service desk questions
Yes. nara works with ServiceNow, Matrix42, Jira or Freshservice and records every case there. You can also use nara as your ticket system, with portal, SLAs, CMDB and every other module.
