Comparisons
nara compared with the system you use today.
Each page puts nara side by side with one vendor or one category: features, AI, setup, data protection and cost. Every statement about another vendor has a source and a date, so you can check it yourself.
nara in brief
nara is an AI-native ITSM: ticket system, self-service portal, service catalog, problem and change management, SLAs, CMDB with discovery, license management and knowledge base, every module in one price. The AI resolves requests in Teams, by phone and right on the laptop, and you set it up in your own words, without consultants.
You don't have to replace anything to start. nara runs alongside your current system within one to two weeks, and the full switch with your ticket history takes about six weeks.
All comparisons
Matrix42
Both include a complete ITSM. With nara, the AI resolves requests itself, by phone and on the laptop too, and every module including the AI comes in one price.
ServiceNow
Every module in one price, set up without a consulting project or a platform team of your own, live alongside ServiceNow within one to two weeks.
Jira Service Management
AI processing exclusively in the EU, and the AI resolves incidents as well as service requests, right down to the laptop.
Freshservice
With nara, the AI agent for every employee is part of every plan, with fixes right on the laptop and requests by phone.
Ivanti
Support for several Ivanti products ends on 31 Dec 2026. Here is how to switch with your ticket history before then.
TOPdesk
TOPdesk focuses on AI that supports your team. With nara, the AI resolves requests itself, in Teams, by phone and on the device.
ManageEngine
Service desk and client management in one price per employee, instead of licenses per technician, per asset and per endpoint.
OTRS and Znuny
Community Edition, Znuny or current OTRS: switch with your ticket history in about six weeks, and the AI resolves requests itself.
Copilot Studio
Build it yourself or use it ready-made: what an IT support agent built with Microsoft Copilot Studio needs and what nara brings.
Microsoft 365 Copilot
What the Employee Self-Service agent covers in IT support, where it overlaps with nara and where nara goes further.
Atlassian Rovo
Rovo in Jira Service Management and nara: which requests the AI resolves itself, where it runs and what it costs.
n8n
Build and run workflows yourself, or use a ready-made AI service desk that runs alongside your n8n workflows.
Workflow automation
Power Automate, UiPath, Zapier, Make and n8n next to nara: who builds and maintains workflows, how approvals work and where your data stays.
AI service desk
Four ways to bring AI into the service desk, the criteria for comparing them and ten questions to ask every vendor.
How we compare
Every comparison page states when it was last checked. Information on other vendors comes from their public documentation, pricing pages and press releases. We label statements from analysts and other third parties as such, and we give prices with currency and date. We review each page every quarter and whenever a vendor changes its prices or products.
nara is a vendor too. That is why every statement about others comes with a source you can open yourself. Something out of date? Let us know through the contact form and we will correct it. Last checked: 14 Oct 2026.
Questions about the comparison
No. nara runs alongside your current system within one to two weeks, takes on requests and documents every case there. You decide later whether and when to switch. The full switch with ticket history, knowledge articles and assets takes about six weeks.
