nara or Ivanti
Cherwell ends on 31 December. Your service desk keeps running.
Ivanti is ending Cherwell Service Management, Ivanti Service Desk and DSM on 31 Dec 2026. nara runs alongside your current service desk within one to two weeks and replaces it in about six weeks, with ticket history, knowledge articles and assets. From day one, the AI resolves requests itself, in Teams chat, by phone and right on the laptop.
The difference in brief
Ivanti is ending several products on 31 Dec 2026, including Cherwell Service Management, Cherwell Asset Management, Ivanti Service Desk (Powered by LANDESK) and Desktop & Server Management (DSM). [1] For Cherwell and DSM, Ivanti offers a move to its Neurons platform. [4][10] Neurons for ITSM runs in the cloud or on-premises. According to Ivanti, its AI features require a SaaS deployment, and Agentic AI is a separate add-on license. [5][6]
nara is an AI-native ITSM with every module in one price. The AI takes the request, checks the device, fixes the problem and records every step in the ticket. You set it up in your own words, without consultants. nara runs alongside Cherwell or Ivanti Service Desk within one to two weeks and replaces it in about six weeks, with your ticket history. Start now and you'll be on nara before support ends.
What ends on 31 Dec 2026
What Ivanti states for the discontinued products, as of October 2026. The numbered sources are listed at the end of the page.
Cherwell Service Management
End of life on 31 Dec 2026. Technical support for versions 2025.2 and 2025.2.1 runs until December 2026; for versions up to 2024.1.3 it has already ended, leaving only best-effort support. [1][2] According to an Ivanti service provider, cloud tenants become unreachable 30 days after end of life. [7]
Cherwell Asset Management
End of life on 31 Dec 2026. Perpetual-license installations keep running, without support or security updates; subscriptions stop working when the license key runs out. Cloud tenants become unreachable 30 days after end of life. You only get your data if you request the export within those 30 days; after that, it is deleted. [1][3]
Ivanti Service Desk (Powered by LANDESK)
End of life on 31 Dec 2026. [1]
Comparison at a glance
Information on Ivanti comes from public sources of the vendor and third parties. The numbered sources are listed at the end of the page.
nara
AI-native ITSM
Ivanti Neurons for ITSM
As of October 2026
Pricing
ITSM €2.50 per employee per month (€1.75 from the 1,001st), nara plan from €1,500 per month
On request from sales [5]
AI resolves requests itself
Yes, from request to closure, including on the device
Agentic AI in the self-service chat: plans multi-step tasks, creates incidents and requests, hands over to people [6]
Microsoft Teams
Chat, calls and approvals
Teams app: chat with analysts, create incidents and requests, check status [9]
Fixes on the device
Yes, through nara Edge, with software distribution, patches, Windows installation and inventory
Neurons Bots, for example for automatic disk cleanup [5]
Operation
Cloud in Germany; for large enterprises also entirely in your own data center, AI included
AI processing and use of your data
Exclusively in the EU, no training on customer data
Phone
A dedicated phone number and Teams calls; nara recognizes the caller, unlocks accounts and resets passwords during the call
Getting started
Alongside Cherwell or Ivanti Service Desk in 1–2 weeks, full switch in about 6 weeks
Cherwell customers: move by end of life on 31 Dec 2026 [1]
Where nara leads
Switched before support ends, with your history.
For the first one to two weeks, nara works alongside Cherwell or Ivanti Service Desk, resolves tickets and documents every case in your current system. Then we move your ticket history, knowledge articles and assets; after about six weeks, the switch is complete. For Cherwell Asset Management, Ivanti states that the cloud tenant becomes unreachable 30 days after end of life and the data is then deleted. [3]
Set up in your own words, without a consulting project.
You describe categories, forms, SLAs, approvals and permissions the way you would explain them to a colleague. nara builds it, tests it and only goes live after your approval. Your team learns it in days. Ivanti promotes no-code drag-and-drop configuration for Neurons for ITSM. [5]
The AI resolves requests itself, right down to the laptop.
An employee reports in Teams chat that their VPN won't connect. nara checks the laptop through nara Edge, resets the VPN client, tests the connection and closes the ticket with its findings. You decide which steps need approval. For large enterprises, nara can run entirely in your own data center, AI included. With Ivanti, according to its documentation, Agentic AI is a separate add-on license that runs only as SaaS, from version 2026.1. [6] Ivanti says its other AI features also require a SaaS deployment. [5]
Employees ask wherever they are.
In Teams chat, by Teams call, on a normal phone number, in web chat or in the nara app. On the phone, nara recognizes the caller and handles the request during the call, for example by unlocking an account or resetting a password. Anyone who prefers a person presses 0. With the Teams app for Neurons for ITSM, employees chat with analysts, create incidents and requests and check their status. [9]
Replace DSM as well.
nara includes client management: distribute software and patches to every device, install Windows and keep the inventory, through nara Edge on Windows, macOS and Linux. Ticket system and client management become one product.
Your Cherwell tickets show what nara takes on.
With read access to your history in Cherwell or Ivanti Service Desk, we show within one to two weeks which requests nara handles from day one and how much time your team gets back.
Costs
Ivanti does not publish prices for Neurons for ITSM; the product page refers you to sales. [5] Agentic AI is a separate add-on license and runs only as SaaS. [6] In a public tender, the move from Cherwell to Neurons for ITSM was awarded as a separate services contract covering delivery, data migration, customization and training. [8]
nara: ITSM at €2.50 per employee per month (€1.75 from the 1,001st employee) with every module and unlimited IT agents, plus a nara plan from €1,500 per month, plus migration at a fixed price per quote. All prices exclude VAT. As long as your old ITSM contract runs, you pay nothing for the ITSM, for up to 12 months.
Questions about nara and Ivanti
Yes. nara includes a ticket system, self-service portal, service catalog, problem and change management, SLAs with queues and escalation, email-to-ticket, CMDB with discovery, license management and a knowledge base, every module in one price. There is also an AI that resolves requests itself in Teams, by phone and on the device.
Sources
hub.ivanti.com, Product End of Life and Version Support Information (Product End of Life (EoL) Announcements), article 000039227, updated 28 Sep 2026.
hub.ivanti.com, Which Versions of CSM Are Currently Supported?, article 000072057, updated 26 Aug 2026.
hub.ivanti.com, Cherwell Asset Management End-Of-Life FAQ, article 000092113, updated 25 Mar 2026.
ivanti.com, data sheet Transitioning from Ivanti DSM to Ivanti Neurons, IVI-2819, Jan 2024.
ivanti.com, Ivanti ITSM (Neurons for ITSM) product page, German, retrieved 12 Oct 2026.
docs.ivanti.com, Agentic AI, Neurons for ITSM 2026.1 and later, created 14 Jul 2026.
servicequality.com.au, Service Quality (Ivanti service provider), Ivanti & Cherwell FAQs, retrieved 12 Oct 2026.
ted.europa.eu, TED 392600-2024, City of Oldenburg (Oldb), contract award notice for the delivery, migration, maintenance and further development of Ivanti Neurons for ITSM, 2 Jul 2024.
docs.ivanti.com, Integrating Microsoft Teams with Ivanti Neurons for ITSM, retrieved 12 Oct 2026.
ivanti.com, Hear From CSM Customers Who Have Successfully Migrated to Neurons for ITSM, retrieved 12 Oct 2026.
ivanti.com, List of Subprocessors, updated 25 Sep 2026.
ivanti.com, Supplemental Terms for AI Tools, retrieved 19 Oct 2026.
docs.ivanti.com, Getting Started with Agentic AI, created 26 Aug 2026.
help.ivanti.com, Voice Administrator's Guide, version 2024.2, retrieved 19 Oct 2026.
