IT support where your team already asks.
nara handles messages and requests directly in Microsoft Teams. Your administrators control installation, consent, and availability. Optional native calling adds voice access.
A direct route to IT support.
Requests start in Teams while access and availability remain under administrative control.
Messages and requests
Employees submit their IT request directly in Microsoft Teams without opening another portal first.
Optional native calls
When enabled, nara processes Teams call signaling and audio in real time. Audio is not stored by default.
Administrator controlled
Administrators control installation, consent, and availability. Permissions are limited to the approved context.
How nara comes to Microsoft Teams.
We start with limited access and a clearly defined support case.
Define the context
Define the team, chat, user group, and intended support case.
Approve access
Your administrators control installation, consent, and the available features.
Start with a bounded scope
The first workflow gets clear inputs, permitted actions, and a path to the responsible team.
Frequently asked questions about Microsoft Teams and nara
Can nara handle IT requests directly in Teams?
Yes. nara can handle messages and requests directly in Microsoft Teams. The specific workflow is configured for your environment.
Does nara have access to all Teams content?
No. Resource-specific consent permissions apply only to the chat or team where nara is installed and permission is granted.
Are native Teams calls available?
Optionally. Availability and activation depend on your environment and administrative approval. This means native Teams calls, not a complete phone system.
Is audio stored?
Audio from the optional native calling feature is processed in real time and is not stored by default.
Bring IT support into Teams.
In the demo, we show the Microsoft Teams experience and define the first support case.