Is nara an alternative to Langdock?

Yes. Like Langdock, nara answers questions, reads files and researches the web, for every employee and with unlimited users on every plan. On top of that, nara does the work: it resolves requests to IT, HR and purchasing end to end, collects approvals and records every step in the ticket. nara comes with a ticket system, portal, SLAs and CMDB, works in your systems and on devices and reaches everyone, by phone too. Langdock is an AI platform your people use to work with AI themselves and build their own agents and workflows. [1]

We already use Langdock. Why nara?

With Langdock, your people get through their own work faster. nara takes requests and processes off their hands entirely: the account is unlocked, the access set up, the failed update on the laptop fixed. Your team doesn’t assemble agents and workflows from building blocks for this: nara comes with the service desk ready to run, and you describe new processes in your own words. You can use both side by side or replace Langdock with nara entirely, because nara handles questions, files and research too.

Can Langdock handle IT tickets?

Yes, through integrations. Langdock agents create incidents in ServiceNow, update and comment on them, raise requests in Jira Service Management, including on behalf of another person, and work on tickets in Zendesk. [2] By default, Langdock asks before actions from integrations. [15] The ticket system remains ServiceNow, Jira or Zendesk. nara brings its own ticket system and resolves the request end to end.

Langdock workflows, n8n or nara: which is right for processes?

With Langdock workflows and n8n, you get a workflow of nodes that your team reviews and maintains; in Langdock, the Workflow Builder can draft it from a description in chat. [14] With nara, you describe the process in your own words; nara builds it, tests it in a simulated run and goes live after your approval. nara collects approvals in Teams, by email or by phone, and every step is recorded in the ticket. The [comparison with n8n](/vergleich/n8n) shows how nara and n8n differ.

What does Langdock cost?

Langdock bills per user: €29 a month, or €23.20 a month billed annually, with volume discounts. More than 2,500 workflow runs a month come as an add-on from €449 per workspace per month billed annually, with AI usage in them billed by consumption. All prices exclude VAT. [3][8] For 1,000 users, that is €15,320 per month. nara plans cover unlimited users and cost €1,275 to €6,375 per month with annual billing; see [pricing](/preise) for all prices.

Can nara and Langdock work together?

Yes. A Langdock workflow calls nara’s REST API through an HTTP Request node to create a ticket or start a process, such as an onboarding. [22] In nara, your approvals apply and every call is recorded in the audit trail. Your people keep using Langdock for their own work.

Where do nara and Langdock process data?

nara is developed and hosted in Germany. AI processing takes place exclusively in the EU, and your data is not used for training. For large enterprises, nara can run entirely in your own data center, AI included. Langdock stores data in Germany and processes it in the EU by default. Admins can enable individual models with worldwide processing that may also process data outside the EU, for example in the US; the models page marks them with a globe icon. [18][19][6] Langdock does not use customer content for training. [20]

How quickly is nara up and running?

nara works alongside your existing ticket system within one to two weeks. The full switch with ticket history, knowledge articles and assets takes about six weeks. Your team is up to speed in days, with no programming.

Where does the information on Langdock come from?

As of October 2026, last checked on 26 Oct 2026, when we retrieved all sources. Information on Langdock comes from its public documentation, product and pricing pages, Trust Center and contract documents. Prices are taken from the pricing page in euros, excluding VAT. Langdock is a trademark of its owner; nara is not affiliated with Langdock. Microsoft, Teams, Entra, SharePoint, OneDrive and Active Directory are trademarks of the Microsoft group of companies. ServiceNow, Jira, Confluence, Zendesk, Google Drive and n8n are trademarks of their respective owners. Something out of date? Let us know through the [contact form](/unternehmen/kontakt).

nara or Langdock

Langdock gives your people AI tools. nara does the work itself.

Like Langdock, nara answers questions, reads files and researches the web. On top of that, nara takes requests in Teams, by phone and in the portal and resolves them end to end, in your systems and right on the laptop. Every nara plan covers unlimited users.

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Explore the ticket analysis

The difference in brief

Berlin-based Langdock calls itself “the platform for AI adoption”. Your employees use it to chat with many AI models, build agents and workflows and connect more than 50 applications. Langdock bills per user. [1]⁠[2]⁠[3] In IT support, Langdock agents answer questions from your documents and, once confirmed, create and update tickets in ServiceNow, Jira or Zendesk. [2]⁠[4] Langdock does not come with its own ticket system, SLAs or CMDB.

nara answers questions, reads files and researches the web just as well, for every employee. On top of that, nara resolves requests itself and automates processes across your company. Employees message nara in Teams or call it. nara unlocks locked accounts, grants access after approval, fixes failed updates on the laptop and closes the ticket. The ticket system, portal, SLAs and CMDB are included. nara connects any system, APIs and MCP servers automatically, without complex setup. Within one to two weeks, nara works in Microsoft Teams, alongside Langdock or in its place.

Comparison at a glance

Information on Langdock comes from its public documentation, product and pricing pages, Trust Center and contract documents. The numbered sources are listed at the end of the page.

Feature

nara

AI-native ITSM

Langdock

As of October 2026

What you get

An AI for every employee that answers questions and resolves requests and runs processes itself, with a complete ITSM in one product

An AI platform for your people’s own work: chat, agents, workflows, integrations and API [1]

Questions, files, research

Yes: answers questions, reads PDF, Word, spreadsheets and images, researches the web and your knowledge, with sources; in chat, in Teams and by voice

Yes: chat with more than 40 AI models, file upload, web search and Deep Research [5]⁠[6]

Who can use the AI

Every employee; every plan covers unlimited users

Members of your Langdock workspace, each user with access to chat and agents takes up a seat; without a seat only through routes your team builds itself, such as public workflow forms or the API [7]⁠[8]⁠[9]⁠[10]

What the AI does with an IT request

Resolves it itself: unlocks accounts, resets passwords, grants permissions, fixes devices; every step in the ticket

The “IT Help Desk” template answers questions from your IT guides, walks users through diagnosis and resolution steps, escalates to a Jira issue once approved and sends emails via Outlook once the draft is confirmed; custom agents run actions from the integrations once confirmed [4]⁠[2]

Ticket system, portal, SLAs, CMDB

Yes, every module in one price

Not included; creates and updates tickets in ServiceNow, Jira Service Management and Zendesk, among other actions [2]

Accounts and permissions

Creates, unlocks and disables accounts, resets passwords, grants permissions, after your approval

Adds and removes Entra group members, except in dynamic groups and groups synced from on-premises Active Directory; creating accounts and resetting passwords are not among the ready-made actions, and you write custom integrations in JavaScript [2]⁠[5]

Microsoft Teams

Chat, group chats and channels, calls and approvals; nara app in the Microsoft Teams Store

Bot in one-to-one chats and via @mention in channels, for workspace members; workflows read and send messages through the Teams integration on behalf of the connected user [7]⁠[2]

Requests by phone

A dedicated phone number and Teams calls; nara recognizes the caller, unlocks accounts and resets passwords during the call

No calls; Langdock uses voice for things like dictation and transcribing audio files [5]

On employees’ devices

Yes, through nara Edge on Windows, macOS and Linux

No execution of its own on the device and no ready-made integration that lets agents manage devices through Intune or other device management; the desktop app opens the same workspace as the browser [11]⁠[2]

Integrations

Any system, with or without an API; nara connects APIs and MCP servers automatically, without complex setup

More than 50 ready-made integrations; custom ones for tools with an API through the Integration Builder, also in chat; other services through MCP servers [2]⁠[12]

Systems in your own network

Through nara Edge, outbound connections only, no open ports

From the Langdock cloud, from outside, through a fixed IP address you allow in your firewall [13]

Setting up processes

In your own words; nara builds, tests in a simulated run and goes live after your approval

Agents and workflows from a description in chat or in the visual editor, with JavaScript or Python code where needed [14]⁠[5]

Approvals

You decide which steps need approval and who gives it; approvals in Teams, by email, by phone or in the portal

The person in the chat confirms actions from integrations, on by default; in workflows, users with editor access approve in Langdock [15]⁠[16]

Hosting

Cloud in Germany, actions in your network through nara Edge; for large enterprises also entirely in your own data center, AI included

Cloud with data stored in Germany; dedicated instance on the Enterprise plan from 1,000 users, own cloud or own data center from 5,000 users [1]⁠[3]⁠[17]⁠[18]

AI data

Processing exclusively in the EU, no training on customer data

In the EU by default; admins can enable individual models that may process data outside the EU, for example in the US; no training on customer content [18]⁠[19]⁠[20]

Billing

nara plan from €1,500 per month for unlimited users; if nara is also your ITSM, €2.50 per employee per month is added, tiered down to €0.25; 15% less with annual billing; all prices excl. VAT

Per user: €29 per month, €23.20 per month billed annually, with volume discounts; for 1,000 users €15,320 per month billed annually; workflows beyond 2,500 runs a month as an add-on package, with AI usage in them billed by consumption; all prices excl. VAT [3]⁠[8]

Getting started

Alongside your existing system in 1–⁠2 weeks, full switch in about 6 weeks

Free 7-day trial; you assemble IT support from agents, workflows and integrations, for example starting from the “IT Help Desk” template [3]⁠[4]

Where nara and Langdock overlap

Both bring AI agents into Microsoft Teams, and both ask before sensitive actions. The difference is how far the AI takes a request on its own, and how much comes ready-made.

AI in Teams chat

You reach Langdock’s Teams bot in a one-to-one chat or by mentioning it in a channel, and pick an agent there. [7] nara works in Teams chat, group chats, channels and Teams calls, and collects approvals there too.

Answers from your knowledge

Langdock syncs folders from SharePoint, OneDrive, Google Drive and Confluence and searches connected applications. [21] nara draws on your knowledge in SharePoint and Confluence, writes new articles from solved tickets and shows where articles are missing.

From a description to a process

In Langdock, you describe an agent or workflow in chat, and the builder sets it up. [14] In nara, that is how you set up and change processes, forms, SLAs, approvals and permissions, for example: “For orders of €5,000 or more, get the division head’s approval in Teams, then create the order in the purchasing system.” nara tests the process in a simulated run before it goes live.

Explore all processes

Approval before actions

In Langdock, the person in the chat confirms an action from an integration before it runs; this is on by default. In workflows, users with editor access approve in Langdock. [15]⁠[16] In nara, you decide which steps need approval and who gives it, for example the manager in Teams or HR by email.

Where nara leads

nara closes the ticket itself.

An employee needs access to the project drive and messages nara in Teams. nara works out which permissions are needed, gets approval from the person responsible in the chat, sets up the access and closes the ticket. Langdock’s “IT Help Desk” template answers questions, walks users through diagnosis and resolution steps and escalates to a Jira issue once approved. [4] Custom Langdock agents can add group members through the Entra integration after confirmation, but not in groups synced from on-premises Active Directory; your team builds and maintains such agents itself. [2]

Explore the IT service desk

Everyone can reach nara, even without a computer.

An employee on the shop floor has no computer of her own and is locked out of her account. She calls, in Teams or on a regular phone number. nara recognizes her, unlocks the account, resets the password during the call and closes the ticket. Anyone who’d rather talk to a person presses 0. Every nara plan covers unlimited users. Langdock does not take calls. [5] Its Teams bot is open only to members of your workspace, and every user with access to chat and agents takes up a seat. Without a seat, employees reach Langdock agents only through routes your team builds itself, such as a public workflow form or the API. [7]⁠[8]⁠[9]⁠[10]

nara works on the laptop and in your network.

An employee reports in Teams that his laptop no longer installs updates. Through nara Edge, nara checks disk space and the update service, clears the update cache, restarts the installation and records the result in the ticket. nara connects every other system as well: APIs and MCP servers automatically, business applications and servers in your network through nara Edge, even without an API. nara Edge runs on Windows, macOS and Linux and only makes outbound connections, so your firewall stays closed. From its cloud, Langdock reaches your systems from outside, through a fixed IP address you allow, and its desktop app opens the same workspace as the browser. [13]⁠[11]

Explore nara Edge

The ticket system is included.

nara includes the ticket system, self-service portal, service catalog, problem and change management, SLAs with escalation, CMDB with discovery, client management and knowledge base in one product, every module in one price. The AI works directly in it. Langdock works with tickets in ServiceNow, Jira Service Management or Zendesk, which you run separately. [2]

Explore the ITSM

nara and Langdock side by side

You don’t have to switch anything off to start with nara.

Keep it or replace it. Your call.

Your people can keep working in Langdock while nara takes over requests to IT, HR and purchasing, right there in Microsoft Teams. Or nara takes on questions, files and research too, and the per-user licences go away. nara is ready within one to two weeks.

Langdock workflows start tasks in nara.

A Langdock workflow calls nara’s REST API through an HTTP Request node, for example to create a ticket or start an onboarding. [22] Your approvals still apply in nara, and every action is recorded in the audit trail.

Move your service desk when you’re ready.

If your service desk runs on ServiceNow, Jira Service Management or another ITSM today, nara works alongside it and documents every case there. You can switch in about six weeks, with ticket history, knowledge articles and assets.

What it costs

Langdock bills per user. A Standard seat with AI models costs €29 per month, or €23.20 per month billed annually, with volume discounts down to €16 (€12.80 billed annually). Business Max, with five times the usage limits, costs €119 per user per month, or €99 per month billed annually. [3] Workflows include 2,500 runs a month; 40,000 runs cost €539 per workspace per month, or €449 per month billed annually. Langdock charges AI usage in workflows by consumption. All prices exclude VAT. [3]⁠[8]

Worked example with 1,000 employees who should all work with AI: with Langdock, each person needs a Standard seat. According to its price calculator, that averages €15.32 per user with annual billing, €15,320 per month in total, without the workflow add-on. [3] nara plans cover unlimited users and cost €1,275 to €6,375 per month with annual billing, depending on how much nara does for you. Even the largest standard plan, Scale, comes in about 58% below the Langdock price.

The nara plan starts at €1,500 per month and doesn’t count users. Unlimited users and AI agents, all integrations and SSO are included. If nara is also your ITSM, €2.50 per employee per month is added, tiered down to €0.25, with every module and unlimited IT agents. Annual billing takes 15% off the plan and the ITSM. While your old ITSM contract is still running, nara’s ITSM costs nothing, for up to 12 months. All prices exclude VAT.

Your tickets show what nara takes on.

With read access to your ticket system, we show within one to two weeks which requests nara handles from day one and how much time your team gets back. It draws on more than 40 million tickets we have analyzed in customer projects.