A complete ITSM from Germany where the AI resolves the requests.

An employee writes in Teams that Outlook hasn't fetched any mail since this morning. nara checks the connection and sign-in on her laptop, clears the offline cache, restarts Outlook and closes the ticket with its findings. nara Edge makes this possible: it runs on Windows, macOS and Linux, only opens outbound connections and comes with every plan. You decide which steps need approval. Atlassian's Request Resolver carries out resolution plans autonomously or under supervision, but according to the documentation only for service requests. [1]

nara answers calls through Teams and on a normal phone number, recognizes the caller and handles the request during the call, for example by unlocking an account or resetting a password. Anyone who prefers a person presses 0. This especially helps colleagues who don't work at a desk, such as in the warehouse or out in the field. In writing, employees reach nara in Teams chat, in web chat or in the nara app.

If your data protection officer asks where the AI runs, nara's answer is the same in every plan: in the EU. Your data is not used for training. By default, Rovo also sends data to external AI providers outside your site, such as OpenAI, which have agreed with Atlassian not to store it. [2] On 6 Oct 2026, Atlassian announced local AI processing in the EU on models hosted only in the EU; according to Atlassian, it is rolling out. The announcements do not say which plans and products it covers or when it will be available. [13] You can choose Germany as the data residency location for much of your JSM data; that sets where data is stored, not where Rovo sends it for processing. [2][9] Atlassian-hosted models exist only on the Enterprise plan, on request, across multiple global regions. [8]

Atlassian stopped selling Jira Service Management Data Center to new customers on 30 Mar 2026. License expansions end on 30 Mar 2028, and support and bug fixes end on 28 Mar 2029. [3] nara runs in our cloud in Germany, and nara Edge carries out actions in your network without open ports. For large enterprises, nara can run entirely in your own data center, AI included. And you don't have to wait until 2029: nara already works alongside Jira Data Center today.

You say how an onboarding or an order should run. nara builds the workflow with forms, approvals and permissions, shows every step and tests it. It only goes live after your approval. You set up categories, SLAs and access rights the same way. Your departments can do this themselves, without programming or consultants, and your team learns it in days. Atlassian also creates flows from text; according to its documentation, the quality and reliability of these flows can vary. [7]

In the first one to two weeks, nara works alongside Jira Service Management: it takes requests, resolves them and documents every case in Jira. nara syncs your Confluence knowledge and respects the existing permissions. It drafts new articles itself and writes them back to Confluence after your review. When you want to switch, we move your ticket history, knowledge articles and assets. The full switch takes about six weeks.