A complete ITSM that runs without a platform team.

You describe categories, forms, SLAs, approvals and permissions the way you would explain them to a colleague. nara builds it, tests it and only goes live after your approval. You need neither programming nor a platform team, and your team learns it in days. According to Compare the Cloud, mid-sized companies (UK market) rolling out ServiceNow plan three to six months with certified partners and £30,000 to £100,000 for their services. Analyst estimates cited there put first-year costs at typically three to five times the annual license. [8]

An employee reports in Teams that a network drive is missing. nara checks the laptop through nara Edge, restores the dropped connection and closes the ticket with its findings. You decide which steps need approval, and every action is recorded in the ticket. With ServiceNow, the scope of AI depends on the tier: according to Info-Tech, Advanced automates entire workflows, and autonomous AI specialists come with Prime. [1] Actions on devices run through Digital End-User Experience, which is licensed per device. [7]

In Teams chat, by Teams call, on a normal phone number or in the nara app. On the phone, nara recognizes the caller and, for example, unlocks an account or resets a password. Anyone who prefers a person presses 0. ServiceNow also has voice agents; calls from the phone network need a contact center integration there. [5] For passwords, the ITSM voice agent sends instructions by email or a link by text message, or reads out the web address, according to the documentation. [4]

Ticket system, portal, change, CMDB with discovery, license management, the AI and fixes on the device are one product at nara. With ServiceNow, features depend on package tiers and separate products; AI usage is also counted in “Assists”, whose consumption Info-Tech considers hard to predict. [1][7]

In the first one to two weeks, nara works alongside ServiceNow. It takes tickets, resolves them and documents every case in ServiceNow. When you want to switch, we move your ticket history, knowledge articles and assets, and the switch is complete after about six weeks.

nara is developed and hosted in Germany, AI processing takes place exclusively in the EU, and we do not use your data for training. For large enterprises, nara can run entirely in your own data center, AI included. According to its documentation, the AI features for ServiceNow ITSM can send data to a central environment in another data center region, including third parties such as Microsoft Azure. ServiceNow uses inputs and outputs to improve its own models; customers can opt out. [3]