Automate ServiceNow. Start with real ticket data.
nara connects to your ServiceNow instance, unlocks incidents including attachments, and reveals recurring cases. Start read-only, inspect changes in a dry run, and expand the workflow in a controlled way.
Put your ServiceNow data to work.
The integration brings ticket history, knowledge, and controlled actions into one traceable workflow.
Incidents and attachments
nara reads incidents including attachments and makes the actual resolution path available for search and analysis.
Historical backfill
Existing records are loaded so prioritization starts with your history instead of from zero.
Dry run and read-only mode
Outbound sync can be disabled. A dry run shows planned changes without writing to ServiceNow.
From ticket history to the first workflow.
Our analysis of 43,676 anonymized incidents shows the method: find patterns, assess value and risk, then start with a bounded scope.
Connect the data
Define the period, ticket types, and access mode together.
Prioritize cases
Volume, cycle time, reassignments, knowledge, and required approvals determine the priority.
Start in control
The first workflow gets clear tools, permissions, success criteria, and escalation paths.
Frequently asked questions about ServiceNow automation
Can nara connect to ServiceNow in read-only mode?
Yes. Outbound sync can be disabled so nara reads data without writing changes back to ServiceNow.
Are historical incidents included?
Yes. Backfill loads historical records. The exact scope is defined during setup.
Does nara write to ServiceNow automatically?
Only within the agreed scope. A dry run shows what a sync would change in advance. Read-only operation is also available.
How do we find the first automation use case?
We examine recurring patterns, cycle times, reassignments, available knowledge, and risk. The ticket analysis turns these signals into a prioritized list.
Start with your ServiceNow tickets.
In the demo, we review your system landscape and show the most useful first step.