Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.
nara löst repetitive IT Anfragen, indem es direkt in Ihrem Stack agiert. Befreien Sie Ihren Service Desk für Zuverlässigkeit, Sicherheit und Infrastruktur.
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Challenge
The High Volume Trap
Gute IT Teams versinken in Wiederholungsarbeit. Zugriffsanfragen, Softwareinstallationen und jeden Tag dieselben Troubleshooting-Schritte. Das Volumen erzeugt Rückstau, bremst Projekte und verschleißt Ihre besten Leute.
The Architect
Focus on what matters
Wenn Routinetickets sich automatisch lösen, bekommt Ihr Team Zeit zurück für die schwierigen Probleme. Sicherheitsverbesserungen, Infrastruktur-Upgrades und die Arbeit, die Systeme wirklich voranbringt.
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True End-to-End Execution.
nara liest und schreibt in Ihrem ITSM und agiert in Ihrer Umgebung. Es validiert Zugriffsrechte, routet Freigaben, deployt Software über Endpoint Management und führt Gerätediagnosen über den Edge Connector aus.
Results
70% Reduction
in manual ticket volume for L1 support requests.
Faster resolution
From hours to minutes for common requests.
24/7
Instant coverage without shift premiums
Strict Governance
You define exactly what the agent is allowed to execute.
Sensitive actions—like granting admin rights or resetting servers—trigger an interactive approval card, ensuring a human always makes the final decision on critical infrastructure changes.
Contextual Memory
nara ingests your technical documentation, legacy runbooks, and years of historical ticket data.
It understands complex error codes and system dependencies, enabling it to diagnose issues that standard chatbots simply cannot parse.
Unified Audit Trail
Avoid shadow IT.
nara operates as a bi-directional layer on top of your existing ITSM tool (like Jira or ServiceNow).
Every diagnostic step, comment, and resolution is written back to the ticket instantly, ensuring your compliance records are always complete.
Ready to clear your backlog?
See how nara fits into your stack: ITSM, identity, endpoint management, and on‑prem systems.
FAQ
How does AI-powered service desk automation improve IT efficiency?
nara AI agents handle repetitive service desk tasks such as password resets, access requests, and system checks automatically. This AI-powered service desk automation reduces manual workload by up to 90%, shortens response times, and lets IT teams focus on strategic projects.
Can nara integrate with our existing ITSM tools like ServiceNow or Jira?
Yes. nara integrates seamlessly with ServiceNow, Jira, Microsoft 365, and other ITSM systems through the Edge Connector. This makes enterprise IT automation fast to deploy and easy to manage, without changing your existing infrastructure.
Is nara's IT automation platform secure and compliant with EU standards?
Absolutely. nara operates within EU-hosted environments and follows GDPR and EU AI Act requirements by design. All actions are logged, auditable, and controlled under strict governance, making it a GDPR-compliant IT automation platform.
How quickly can enterprises see results after implementing nara?
Most enterprise IT teams start to see measurable improvements within the first few weeks. nara connects to existing systems easily and automates common requests immediately, delivering visible ROI through faster resolutions and SLA compliance improvements.
Does nara offer its own ITSM ticketing system?
Yes. In addition to integrations, nara provides a native ITSM module for managing tickets, approvals, and workflows. It is designed for small and mid-sized organizations that need a simple, built-in service desk without external tools. This capability is growing quickly and ideal for teams that want to automate their support operations directly within nara.
FAQ
How does AI-powered service desk automation improve IT efficiency?
nara AI agents handle repetitive service desk tasks such as password resets, access requests, and system checks automatically. This AI-powered service desk automation reduces manual workload by up to 90%, shortens response times, and lets IT teams focus on strategic projects.
Can nara integrate with our existing ITSM tools like ServiceNow or Jira?
Yes. nara integrates seamlessly with ServiceNow, Jira, Microsoft 365, and other ITSM systems through the Edge Connector. This makes enterprise IT automation fast to deploy and easy to manage, without changing your existing infrastructure.
Is nara's IT automation platform secure and compliant with EU standards?
Absolutely. nara operates within EU-hosted environments and follows GDPR and EU AI Act requirements by design. All actions are logged, auditable, and controlled under strict governance, making it a GDPR-compliant IT automation platform.
How quickly can enterprises see results after implementing nara?
Most enterprise IT teams start to see measurable improvements within the first few weeks. nara connects to existing systems easily and automates common requests immediately, delivering visible ROI through faster resolutions and SLA compliance improvements.
Does nara offer its own ITSM ticketing system?
Yes. In addition to integrations, nara provides a native ITSM module for managing tickets, approvals, and workflows. It is designed for small and mid-sized organizations that need a simple, built-in service desk without external tools. This capability is growing quickly and ideal for teams that want to automate their support operations directly within nara.