Instead of a whitepaper: an analysis of your service desk
Generic guides rarely move things forward. Our IT service analysis works through your own ticket history and shows which support cases you can automate, and in which order.
An example from practice
For a European manufacturing group, nara analyzed 43,676 ServiceNow incidents from 2020 to 2026, including attachments and embeddings. Anonymized results:
51 use cases identified
The top 10 cover 48 percent of ticket volume, including password resets, SAP access, joiner-mover-leaver processes, and directory permissions.
Friction made visible
Median resolution time of 1.24 days, and roughly 20 percent of tickets reassigned two or more times. The result: a prioritized automation list.
Knowledge gaps quantified
We matched the 85 existing knowledge base articles against actual demand and generated 20 article drafts for the largest gaps.
What is hiding in your ticket history?
Request the IT service analysis for your service desk. The results are yours, regardless of what happens next.