Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.
nara empowers your service teams to solve customer issues instantly, combining deep product knowledge with direct control over your physical infrastructure.
The Escalation Bottleneck
Support teams are buried in repetitive questions. Customers face long wait times and scripted answers that fail to solve their unique problems.
This friction leads to low satisfaction, agent burnout, and high operational costs.
Team role
Team role
When routine issues resolve automatically, your team gets time back for complex problems. Customer loyalty is built by solving issues quickly, not by escalating them.
nara Solution
When nara handles routine inquiries and technical resets autonomously, your human team can focus on high-value customer relationships. nara provides a single layer that understands your product documentation and controls your physical infrastructure.
Results
80% Reduction
in L1 support tickets for common product issues.
Instant Resolution
Zero wait time for complex product queries or technical diagnostics, regardless of volume.
24/7
Multilingual support that scales with demand.
Dynamic Troubleshooting
nara generates step-by-step resolution paths from your product docs, manuals, and past tickets.
Every guide is tailored to the customer's specific problem.
Endpoint Control
Securely diagnose and manage connected devices.
Restart chargers, run diagnostics on hardware, and resolve physical issues directly through the support interface without dispatching a technician.
Seamless Case Management
Every interaction, diagnostic step, and resolution is documented in a single ticket.
Sync with your existing CRM or helpdesk to give human agents full context for seamless handoffs.
Testimonial
“Our agents are finally free from the repetitive questions. They're now focused on proactive outreach and solving the truly complex cases that build customer loyalty. It’s like we cloned our best agent and put them on the frontline, 24/7.”
Ready to transform your customer experience?
See how nara provides intelligent, automated support that satisfies customers and empowers your team.
FAQ
How does AI customer support deflection work with nara?
nara's AI agents use Graph-RAG technology to understand intent and retrieve the right answers instantly. They automate resolutions for FAQs, process requests, and deflect up to 80% of tickets before reaching your support team.
Can nara integrate with our existing support tools like Zendesk or Salesforce?
Yes. nara connects seamlessly with Zendesk, Salesforce, Freshdesk, and other CRM platforms. This AI customer service automation works inside your existing ecosystem with no-code setup and full visibility.
Is nara compliant with data protection regulations?
Absolutely. nara is a GDPR-compliant AI platform hosted in the EU. All conversations, tickets, and actions are logged, auditable, and secured with enterprise-grade governance.
What impact can we expect after implementing nara?
Companies typically deflect up to 80% of routine inquiries and improve response time within the first month. With AI-powered customer support automation, your agents can focus on complex issues that require human insight.
FAQ
How does AI customer support deflection work with nara?
nara's AI agents use Graph-RAG technology to understand intent and retrieve the right answers instantly. They automate resolutions for FAQs, process requests, and deflect up to 80% of tickets before reaching your support team.
Can nara integrate with our existing support tools like Zendesk or Salesforce?
Yes. nara connects seamlessly with Zendesk, Salesforce, Freshdesk, and other CRM platforms. This AI customer service automation works inside your existing ecosystem with no-code setup and full visibility.
Is nara compliant with data protection regulations?
Absolutely. nara is a GDPR-compliant AI platform hosted in the EU. All conversations, tickets, and actions are logged, auditable, and secured with enterprise-grade governance.
What impact can we expect after implementing nara?
Companies typically deflect up to 80% of routine inquiries and improve response time within the first month. With AI-powered customer support automation, your agents can focus on complex issues that require human insight.