Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.
nara resolves repetitive IT requests by executing directly in your stack. Free your service desk to focus on reliability, security, and infrastructure work.
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Challenge
The High Volume Trap
Great IT teams get buried in repeat work. Access requests, software installs, and the same troubleshooting steps every day. That volume creates backlog, slows projects, and drains your best engineers.
The Architect
Focus on what matters
When routine tickets resolve automatically, your team gets time back for hard problems. Security improvements, infrastructure upgrades, and the work that actually moves systems forward.
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True End-to-End Execution.
nara reads and writes in your ITSM and acts in your environment. It can validate access, route approvals, deploy software via endpoint management, and run device diagnostics through the Edge Connector.
Results
70% Reduction
in manual ticket volume for L1 support requests.
Faster resolution
From hours to minutes for common requests.
24/7
Instant coverage without shift premiums
Strict Governance
You define exactly what the agent is allowed to execute.
Sensitive actions—like granting admin rights or resetting servers—trigger an interactive approval card, ensuring a human always makes the final decision on critical infrastructure changes.
Contextual Memory
nara ingests your technical documentation, legacy runbooks, and years of historical ticket data.
It understands complex error codes and system dependencies, enabling it to diagnose issues that standard chatbots simply cannot parse.
Unified Audit Trail
Avoid shadow IT.
nara operates as a bi-directional layer on top of your existing ITSM tool (like Jira or ServiceNow).
Every diagnostic step, comment, and resolution is written back to the ticket instantly, ensuring your compliance records are always complete.
Ready to clear your backlog?
See how nara fits into your stack: ITSM, identity, endpoint management, and on‑prem systems.
FAQ
How does AI-powered service desk automation improve IT efficiency?
nara AI agents handle repetitive service desk tasks such as password resets, access requests, and system checks automatically. This AI-powered service desk automation reduces manual workload by up to 90%, shortens response times, and lets IT teams focus on strategic projects.
Can nara integrate with our existing ITSM tools like ServiceNow or Jira?
Yes. nara integrates seamlessly with ServiceNow, Jira, Microsoft 365, and other ITSM systems through the Edge Connector. This makes enterprise IT automation fast to deploy and easy to manage, without changing your existing infrastructure.
Is nara's IT automation platform secure and compliant with EU standards?
Absolutely. nara operates within EU-hosted environments and follows GDPR and EU AI Act requirements by design. All actions are logged, auditable, and controlled under strict governance, making it a GDPR-compliant IT automation platform.
How quickly can enterprises see results after implementing nara?
Most enterprise IT teams start to see measurable improvements within the first few weeks. nara connects to existing systems easily and automates common requests immediately, delivering visible ROI through faster resolutions and SLA compliance improvements.
Does nara offer its own ITSM ticketing system?
Yes. In addition to integrations, nara provides a native ITSM module for managing tickets, approvals, and workflows. It is designed for small and mid-sized organizations that need a simple, built-in service desk without external tools. This capability is growing quickly and ideal for teams that want to automate their support operations directly within nara.
FAQ
How does AI-powered service desk automation improve IT efficiency?
nara AI agents handle repetitive service desk tasks such as password resets, access requests, and system checks automatically. This AI-powered service desk automation reduces manual workload by up to 90%, shortens response times, and lets IT teams focus on strategic projects.
Can nara integrate with our existing ITSM tools like ServiceNow or Jira?
Yes. nara integrates seamlessly with ServiceNow, Jira, Microsoft 365, and other ITSM systems through the Edge Connector. This makes enterprise IT automation fast to deploy and easy to manage, without changing your existing infrastructure.
Is nara's IT automation platform secure and compliant with EU standards?
Absolutely. nara operates within EU-hosted environments and follows GDPR and EU AI Act requirements by design. All actions are logged, auditable, and controlled under strict governance, making it a GDPR-compliant IT automation platform.
How quickly can enterprises see results after implementing nara?
Most enterprise IT teams start to see measurable improvements within the first few weeks. nara connects to existing systems easily and automates common requests immediately, delivering visible ROI through faster resolutions and SLA compliance improvements.
Does nara offer its own ITSM ticketing system?
Yes. In addition to integrations, nara provides a native ITSM module for managing tickets, approvals, and workflows. It is designed for small and mid-sized organizations that need a simple, built-in service desk without external tools. This capability is growing quickly and ideal for teams that want to automate their support operations directly within nara.