X KI Automatisierung Case Study
IT service processes automation was the key to less manual work, lower costs, and improved SLA.
Wichtigste Erkenntnisse
Über X
X is a European leader in manufacturing sun shading and smart building solutions. The company employs thousands across multiple production and service sites. Their IT service organization supports a complex environment with high ticket volume and tight SLA targets.
Ziel
Ziel
X needed a way to reduce manual work, improve SLA compliance, and ensure governance and traceability across their IT service operations.
Herausforderung
X's IT team faced increasing service requests that consumed valuable time and resources. Routine tickets like password resets and access requests accounted for the majority of workload, leaving little space for strategic initiatives. Despite an established ITSM system, manual handling slowed response times and increased operational costs.
Lösung
X partnered with nara to implement AI-powered IT service automation. Our AI agents were integrated into their existing ITSM systems to automatically handle recurring service requests, route tickets intelligently, and provide complete audit trails. nara Memory delivers context, and the Edge Connector performs secure actions. Together, they ensure GDPR and EU AI Act compliance and complete transparency. Automation was rolled out in phases. We started with IT support and later expanded to internal service processes.
Ergebnisse
IT durch repetitive Tickets überlastet
70% der IT Tickets autonom gelöst
Manuelle Prozesse verlangsamten jede Antwort
nara Agenten lösen Probleme in Sekunden
Steigende Kosten und Ticket Rückstau
75% geringere Kosten pro gelöstem Fall
Support auf Arbeitszeiten beschränkt
24/7 Support Verfügbarkeit
Manuelle Kontrollen und Compliance Risiko
Keine Datenkompromittierung, voll EU konform
Testimonial
“nara hat uns geholfen, den IT Service mühelos zu automatisieren. Routine Tickets werden jetzt automatisch gelöst, und unser Team kann sich auf wertschöpfende Arbeit konzentrieren.”
CTA
X hat seinen IT Service transformiert
Erfahren Sie, was nara für Ihr Unternehmen tun kann