X AI automation case study
IT service automation as the key to less manual work, lower costs, and better SLAs.
Key takeaways
About X
X is a European market leader in sun protection and smart building solutions. The company employs thousands across multiple locations and relies on a modern IT infrastructure to support its operations.
Goal
Goal
X needed a way to reduce manual work, improve SLA compliance, and ensure governance and traceability across their entire IT service operations.
Challenge
X's IT team faced a growing volume of service requests consuming valuable time and resources. Routine tickets like password resets, access requests, and software installations were handled manually — slowing response times and increasing costs.
Solution
X implemented AI-powered IT service automation together with nara. Our AI agents were integrated into their existing ITSM systems to automatically handle recurring tickets, validate access rights, and execute fixes directly on endpoints.
Results
IT overwhelmed by repetitive tickets
70% of IT tickets resolved autonomously
Manual processes slowed every response
nara agents resolve issues in seconds
Rising costs and ticket backlogs
75% lower cost per resolved case
Support limited to working hours
24/7 support availability
Manual controls and compliance risk
Zero data compromise, fully EU-compliant
Testimonial
“nara hat uns geholfen, den IT Service so zu automatisieren, dass es sich mühelos anfühlt. Routinetickets werden jetzt automatisch gelöst, und unser Team kann sich auf wertschöpfende Arbeit konzentrieren.”
