Simple, transparent pricing
Every plan includes the full product. The only variables are usage and SLA.
€490
/ month
or €417/mo billed annually
35,000
credits / month
≈ 520 AI resolutions
- Unlimited seats & agents
- All integrations + SSO
- Auto Tiering
- Standard support
€1,500
/ month
or €1,275/mo billed annually
160,000
credits / month
≈ 2,400 AI resolutions
- Unlimited seats & agents
- All integrations + SSO
- Auto Tiering
- SLA upgrades available
€2,500
/ month
or €2,125/mo billed annually
360,000
credits / month
≈ 5,400 AI resolutions
- Unlimited seats & agents
- All integrations + SSO
- Auto Tiering
- SLA upgrades available
€4,500
/ month
or €3,825/mo billed annually
800,000
credits / month
≈ 11,900 AI resolutions
- Unlimited seats & agents
- All integrations + SSO
- Auto Tiering
- All SLA upgrades available
Custom
tailored to scale
contact sales for a quote
Custom
credits / month
Custom AI resolutions
- Unlimited seats & agents
- All integrations + SSO
- Strategic SLA + 24×7
- Dedicated CSM
All plans include unlimited seats, AI agents, integrations, and SSO. • Voice and text usage both consume credits. • Overage: €150 per 10,000 credits.
Decoupled from your plan
Pick any SLA package on Team and above. Priority and Premium scale with your plan; Strategic starts at a flat €2,500/mo.
SLA add-ons are not available on the Launch tier. Enterprise customers typically receive Strategic SLA as part of their custom contract.
Standard
Baseline support — included with Team and above
Included
Critical (P1)
Next business day
High (P2)
Next business day
Service window
Mon–Fri, 9:00 – 17:00
Customer Success
—
Priority
Faster handling
+15% of monthly plan price
Critical (P1)
8 business hours
High (P2)
1 business day
Service window
Mon–Fri, 9:00 – 17:00
Customer Success
—
Premium
Service review
+40% of monthly plan price
Critical (P1)
4 business hours
High (P2)
8 business hours
Service window
Mon–Fri, 8:00 – 20:00
Customer Success
Quarterly service review
Strategic
24×7, dedicated
from €2,500 per month
Critical (P1)
1 hour, 24×7
High (P2)
4 business hours
Service window
Individual, incl. 24×7
Customer Success
Dedicated CSM, escalation paths
Example uplifts per tier
Team — €1,500/mo: Priority +€225 · Premium +€600 · Strategic €2,500
Business — €2,500/mo: Priority +€375 · Premium +€1,000 · Strategic €2,500
Scale — €4,500/mo: Priority +€675 · Premium +€1,800 · Strategic €2,500
Example monthly usage per tier
Assumptions: BALANCED text model for chat agents, voice-based support cases with an average of 5 minutes.
35,000
credits / month
- ~ 800 AOVPN diagnostics and escalations
- ~ 1,100 charging support cases
- ~ 1,600 ticket intake and escalations
- ~ 140 voice-based cases (avg 5 min)
160,000
credits / month
- ~ 3,600 AOVPN diagnostics and escalations
- ~ 5,200 charging support cases
- ~ 7,300 ticket intake and escalations
- ~ 640 voice-based cases (avg 5 min)
360,000
credits / month
- ~ 8,000 AOVPN diagnostics and escalations
- ~ 11,600 charging support cases
- ~ 16,400 ticket intake and escalations
- ~ 1,440 voice-based cases (avg 5 min)
800,000
credits / month
- ~ 17,800 AOVPN diagnostics and escalations
- ~ 25,800 charging support cases
- ~ 36,400 ticket intake and escalations
- ~ 3,200 voice-based cases (avg 5 min)
Custom
credits / month
- AOVPN diagnostics and escalations
- Charging support cases
- Ticket intake and escalations
- Voice-based cases
Example AI cases per month. Actual usage depends on your stack and most common tickets.