Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.
nara befähigt Ihre Service Teams, Kundenprobleme sofort zu lösen – mit tiefem Produktwissen und direkter Kontrolle über Ihre physische Infrastruktur.
The Escalation Bottleneck
Support Teams versinken in repetitiven Fragen. Kunden erleben lange Wartezeiten und vorgefertigte Antworten, die ihre individuellen Probleme nicht lösen.
Diese Reibung führt zu niedriger Zufriedenheit, Burnout im Team und hohen Betriebskosten.
Team role
Team role
Wenn Routineprobleme sich automatisch lösen, bekommt Ihr Team Zeit für die komplexen Fälle. Kundentreue entsteht durch schnelle Lösungen, nicht durch Eskalationen.
nara Solution
Wenn nara Routineanfragen und technische Resets autonom bearbeitet, kann sich Ihr Team auf wertvolle Kundenbeziehungen konzentrieren. nara bietet eine zentrale Ebene, die Ihre Produktdokumentation versteht und Ihre physische Infrastruktur steuert.
Results
80% Reduction
in L1 support tickets for common product issues.
Instant Resolution
Zero wait time for complex product queries or technical diagnostics, regardless of volume.
24/7
Multilingual support that scales with demand.
Dynamic Troubleshooting
nara generates step-by-step resolution paths from your product docs, manuals, and past tickets.
Every guide is tailored to the customer's specific problem.
Endpoint Control
Securely diagnose and manage connected devices.
Restart chargers, run diagnostics on hardware, and resolve physical issues directly through the support interface without dispatching a technician.
Seamless Case Management
Every interaction, diagnostic step, and resolution is documented in a single ticket.
Sync with your existing CRM or helpdesk to give human agents full context for seamless handoffs.
Testimonial
“Our agents are finally free from the repetitive questions. They're now focused on proactive outreach and solving the truly complex cases that build customer loyalty. It’s like we cloned our best agent and put them on the frontline, 24/7.”
Ready to transform your customer experience?
See how nara provides intelligent, automated support that satisfies customers and empowers your team.
FAQ
How does AI customer support deflection work with nara?
nara's AI agents use Graph-RAG technology to understand intent and retrieve the right answers instantly. They automate resolutions for FAQs, process requests, and deflect up to 80% of tickets before reaching your support team.
Can nara integrate with our existing support tools like Zendesk or Salesforce?
Yes. nara connects seamlessly with Zendesk, Salesforce, Freshdesk, and other CRM platforms. This AI customer service automation works inside your existing ecosystem with no-code setup and full visibility.
Is nara compliant with data protection regulations?
Absolutely. nara is a GDPR-compliant AI platform hosted in the EU. All conversations, tickets, and actions are logged, auditable, and secured with enterprise-grade governance.
What impact can we expect after implementing nara?
Companies typically deflect up to 80% of routine inquiries and improve response time within the first month. With AI-powered customer support automation, your agents can focus on complex issues that require human insight.
FAQ
How does AI customer support deflection work with nara?
nara's AI agents use Graph-RAG technology to understand intent and retrieve the right answers instantly. They automate resolutions for FAQs, process requests, and deflect up to 80% of tickets before reaching your support team.
Can nara integrate with our existing support tools like Zendesk or Salesforce?
Yes. nara connects seamlessly with Zendesk, Salesforce, Freshdesk, and other CRM platforms. This AI customer service automation works inside your existing ecosystem with no-code setup and full visibility.
Is nara compliant with data protection regulations?
Absolutely. nara is a GDPR-compliant AI platform hosted in the EU. All conversations, tickets, and actions are logged, auditable, and secured with enterprise-grade governance.
What impact can we expect after implementing nara?
Companies typically deflect up to 80% of routine inquiries and improve response time within the first month. With AI-powered customer support automation, your agents can focus on complex issues that require human insight.