Cut Costs and Scale Resolutions.Deliver 24/7 Service Excellence.
nara handles the entire incident lifecycle: capturing intent, managing the ticket state, and executing secure fixes directly on local devices. Turn manual L1 support into a scalable, always-on automated operation.
Eliminates ~70% of manual L1 requests.
Instant 24/7 resolution, zero wait time.
Executes secure fixes directly on endpoints.
Seamless read/write sync with your ITSM.
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- Intercepts requests across Chat, Teams, or Voice instantly.
- Identifies the user and classifies intent immediately.
- Eliminates the waiting queue for common L1 issues.
- Correlates reported symptoms with live device telemetry.
- Queries the Memory Graph for historical solutions.
- Pinpoints root causes without asking the user basic questions.
- Connects securely to local hardware via the Edge Connector.
- Executes fixes—like restarts or installs—directly on the device.
- Enforces explicit human approval for sensitive actions.
- Generates a structured ticket to capture the incident immediately.
- Documents every diagnostic step, action, and result automatically.
- Resolves the issue with a complete, traceable audit trail.
Foundation for Modern Support
Direct Device Control
Stop guessing, start fixing.
nara connects securely to your endpoints to execute diagnostics, restarts, and configurations directly on the hardware—no VPNs or remote sessions required.
Adaptive Workflows
Solve novel incidents without pre-defined scripts.
The system autonomously generates new solution workflows on-the-fly by combining existing tools and knowledge to handle edge cases, with optional admin approval.
Self Learning
Never solve the same problem twice.
The system learns from every interaction, automatically turning resolved tickets and documentation into a semantic knowledge graph that proactively solves future incidents.
Native Voice & Vision
Extend automation beyond text chat.
Support frontline workers via native phone calls or diagnose physical hardware errors by analyzing video streams and screenshots in real-time.
Safe Autonomy
Automate critical operations safely.
Sensitive actions—like system resets or data modification—are prepared by the agent but require explicit human approval via interactive cards before execution.
Hybrid Ticketing
Use nara’s fully-featured built-in ticketing engine or sync bi-directionally with your existing tools like Jira or ServiceNow.
Eliminate data silos by keeping every interaction documented.
From Manual Operator to Strategic Supervisor
Before
- Manually handling repetitive L1 call and chat request.
- Acting as a router, creating tickets for other teams to take action.
- Losing all context once a ticket is closed or a chat ends.
- Spending the end of the day manually documenting tickets.
With nara
- Overseeing a fleet of agents that autonomously handle L1 user interactions.
- Executing powerful, cross-system changes from one secure interface.
- Learning from every interaction to solve the next issue autonomously.
- Trusting an automatically generated audit trail that logs every single action.
Key Benefits
Automate ticket resolution at scale
nara agents take over repetitive requests across client systems, reduce manual work, and speed up responses.
nara connects with ServiceNow, Jira, Slack, and RMM systems so your team can manage every client environment from one platform.
Every process follows GDPR and EU AI Act standards, with full audit trails and human oversight.
nara analytics dashboard shows time saved, tickets resolved, and cost per case, giving you measurable results to share with clients.
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Ready to scale your MSP operations?
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