L1 support that does not get more expensive with every client
This scenario shows how an MSP automates recurring requests across clients with nara: from first contact to a documented resolution.
Three levers for margin
No invented benchmarks: achievable numbers depend on the request mix and are validated per client.
One flow, many clients
Agent flows for passwords, access, and VPN are built once and connected to each client's systems.
Night shift without a night shift
Standard requests get handled and documented outside service hours as well.
Usage visible per client
Credits make effort and cost per client transparent and predictable.
What the scenario automates
The MSP connects its clients' ticket systems through integrations and reaches their internal systems through the Edge Connector. Agents triage incoming requests, resolve standard cases with approved tools, and hand edge cases to the team with full context. Every action stays traceable in the ticket.
Run this scenario against your own client base.
In the demo, we show how nara takes over your most frequent client requests.