Does Jira stay our ticketing system?

Yes, for as long as you want. Service projects and SLAs stay as they are, and nara notes on each issue what it did. If you want to save cost and effort, nara brings its own complete ITSM and moves your history in about six weeks.

What access does nara need in Jira?

A technical account with read access to the projects you approve. Write access is added once nara starts working on issues. You decide which fields nara changes.

Does this work for HR or facilities too?

Yes. If you run HR or facilities requests in Jira Service Management, nara handles them with the same rules and approvals as in IT, onboarding for example.

nara and Jira Service Management

Your Jira queue gets shorter.

nara resolves requests itself, right down to the laptop, and passes the rest to your team with everything it found. It works with Jira Cloud and Data Center.

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Explore integrations

Product view: today’s tickets from Jira in nara, most of them resolved. In front, the Jira Service Management case “Printer not printing” with the three steps nara took to resolve it. nara wrote the steps back to Jira as a comment.

What nara handles in Jira Service Management.

Just ask in Teams

Employees describe what they need in a Teams chat or call. nara picks the request type and service project.

nara handles the routine

If software is missing or the Wi-Fi acts up, nara fixes it right on the laptop and closes the issue.

Everything on the issue

When an issue needs your team, the checks and a suggested fix are already in an internal comment. No one has to chase details.

How we connect your Jira.

Pick the projects

You decide which service projects and request types nara works on.

Start read-only

Read access is enough to start. Your resolved issues tell nara what works in your company.

Allow write access

Then nara creates, comments on and closes issues, as far as you decide.

Questions about Jira

Yes, for as long as you want. Service projects and SLAs stay as they are, and nara notes on each issue what it did. If you want to save cost and effort, nara brings its own complete ITSM and moves your history in about six weeks.